How can we help?
Answers to the questions we hear most. Still stuck? We're a message away.
How do I track my order?+
Go to Orders in your account — you'll see a live status timeline for each order. Delivery: Order placed → Preparing → Packed → Out for delivery → Delivered. Pickup: Order placed → Preparing → Ready for pickup → Collected.
What is the delivery fee?+
Delivery fees are set by each store and are always shown up front at checkout.
Can I order from multiple stores at once?+
Yes — you can shop up to 5 stores at the same time. Each store checks out independently.
How do I get a refund?+
If something's missing, wrong, or poor quality, report the order issue from Orders (or email us) within 24 hours. Eligible refunds go back to your original payment method, typically within 3–5 business days.
How do I use a promo code?+
Enter your code in the 'Promo code' field at checkout — the discount applies to your order total before payment.
Can I cancel my order?+
You can cancel while an order is still 'Order placed' or 'Order confirmed'. Once the store starts preparing it, cancellation is no longer possible — contact support and we'll help.
How do substitutions work?+
Pick backup items ahead of time, or choose to be refunded if something's out of stock. You approve any swap — the store never substitutes without your say-so.
Still need help?
Email our team and a real person will get back to you.
Signed in? You can also reach support from your account.